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Answers to some common questions we hear all the time.

How quickly can you frame my project?

Our normal turn-around time is one week, but we are fully stocked and equipped to handle most next-day or even same-day framing needs. Need it yesterday? Call us at 773.248.2800.

Do you call when the order is ready?

When we say one week turnaround, we mean it. This is guaranteed and we only call if there is an issue. We will call you if your order involves some special materials and/or a longer time for completion than one week. 

What if I don’t like it once I get it home?

Let us know! You will be looking at your framed art everyday, and we want you to be happy with what you see. We try our best to design the perfect combination, but every now and then things may need to be tweaked. Bring the frame back in and we’ll be happy to work with you to make some adjustments.

Do I need to bring my art in to get a price?

We can give you some rough pricing ideas by phone or email, but for best results, stop into the store with your art. We’ll show you designs at any price point for your budget. It’s much easier for us to help you when the art is here!

Do you sell mirrors?

Yes. We can make a custom mirror at any dimension using any frame from our wall. We have access to beveled and antiqued mirrors.

What’s the turnaround time for JUST a mat or glass?

Orders of frame bits and parts can often be done same day or within a couple of days depending on your requirements.

I have a painting that’s rolled up. Do you stretch canvases?

Absolutely.

I am moving. Do you sell products to protect my art?

We have cardboard protectors to keep your frame corners safe. We recommend wrapping pieces in moving blankets or bubble wrap – which are available from packing supply stores.

What’s the craziest thing anyone has asked you to frame?

If it can go in a frame, chances are we have done it. In our opinion, there’s no request too odd. Let your freak flag fly—or bring it to us to be framed! Check out some examples of our past work.

How do you take care of my art?

Each piece we take in is wrapped individually and stored flat on special racks until your order is ready to go in the frame.

I left my art there for framing over three months ago—do you still have it?

Yes. Your order is safely stored until you come to pick it up, but we prefer you to begin enjoying your artwork in your home as soon as possible. We send a few gentle reminders and will be genuinely worried about your well-being after about six months. Call us at 773.248.2800 or contact us to make arrangements for delivery or installation.

Picture framing is expensive. Do you have sales or coupons?

Never on custom framing. No matter when you shop with us, you can be assured that you are getting the right price. Read more about our honest pricing policies. Learn more about our special offers and Sunday Outlet Sales

How do I hang my picture?

Your picture comes with a set of standard picture frame hooks for the appropriate weight. We recommend two hooks per picture. Give us a call if you need some hanging advice or to schedule our top-notch installation team.

Do you sell prints or other artwork?

We have a rotating selection of framed prints and posters in our showroom. Most are Chicago-centric. We’re hometown proud! You can also check out our upstairs neighbor Chicago Art Source Gallery for more art.

What is the Sunday Frame Outlet all about?

The outlet sale is an unparalleled budget frame shopping adventure. Click here to read more about our monthly Sunday Frame Outlet Sale.